Our Commitment to Automotive Excellence
At BACR, we understand the high-stakes environment of a modern dealership. Our journey began on the retail floor, witnessing first-hand how mismanaged phone leads drain revenue and demotivate even the best sales teams. We realized that true growth doesn't come from more leads, but from better handling of the ones you already have.
We’ve spent the last decade perfecting a precision-based approach to lead conversion. By combining technical call audits with high-impact coaching, we turn the 'answering service' mindset into an appointment-booking powerhouse, helping dealerships reclaim lost opportunities every single day.
Driven by Passion
BACR, co-founded by Daniela Bartelli and Lora Balakety, was born from a shared passion for the automotive industry and a commitment to raising the standard of customer care. With a combined 20 years of experience in operations, sales, and customer experience, they bring together strategic vision and hands-on execution to help dealerships thrive.
Daniela brings over a decade of leadership in automotive service and sales, with deep expertise in operational execution. Her background includes building high-performing teams, implementing scalable systems, and driving measurable growth across complex service environments. From developing SOPs and performance metrics to increasing sales and customer satisfaction, Daniela focuses on structure, efficiency, and results.
Lora brings a strategic, customer-first perspective shaped by experience in customer experience management, sales and leasing consulting, digital content, and cross-industry operations. With a strong focus on communication, brand alignment, and process design, she connects vision to execution. Bilingual in English and Arabic, Lora adds a global mindset and a sharp understanding of how trust, clarity, and experience drive long-term success.
Together, Daniela and Lora keep BACR in the fast lane… driving results, steering customer care, and never hitting the brakes on excellence.
The Values That Drive Your Dealership's Success
Our Purpose
We bridge the gap between initial contact and committed appointments, ensuring every phone lead receives the professionalism it deserves.
Conversion Obsessed
We don't just audit calls; we transform them. Our focus is strictly on actionable feedback that leads to booked showroom visits.
Direct Partnership
We act as an extension of your management team, providing the high-level oversight needed to maintain a top-tier sales culture.
Meeting the Minds Behind Your Dealership's Growth
Daniela Bartelli
Co-Founder, Operations & Performance
Daniela brings over a decade of leadership in automotive service and sales. She builds high-performing teams, scalable systems, and performance frameworks that turn every call into a clear, measurable process. Her focus: structure, efficiency, and results for your dealership.
Lora Balakety
Co-Founder, Customer Experience & Strategy
Lora brings a strategic, customer-first perspective from customer experience, sales and leasing consulting, and digital content. Bilingual in English and Arabic, she connects brand, communication, and process to create trust-driven experiences that convert more phone leads into loyal customers.
The Methodology
Precision Audits for Maximum Showroom Traffic
We don't rely on guesswork. Our methodology starts with a deep-dive audit of your dealership's inbound call volume. We analyze every missed turn and mishandled lead to map out the exact points where your conversion is failing. This data-first approach ensures that our consulting is tailored to your specific store dynamics and market challenges.
By isolating performance gaps, we implement real-world solutions through live role-play and script refinement. We move your team away from clinical scripts and toward natural, high-performance dialogue that builds rapport and secures firm appointments. Our focus is singular: turning every phone interaction into a booked visit.